{"id":560,"date":"2024-06-12T17:40:31","date_gmt":"2024-06-12T10:40:31","guid":{"rendered":"http:\/\/localhost:8080\/exchange-returns-refunds-cancellation\/"},"modified":"2026-10-19T09:29:52","modified_gmt":"2026-10-19T02:29:52","slug":"exchange-returns-refunds-cancellation","status":"publish","type":"page","link":"https:\/\/ve-de-di.com\/en\/exchange-returns-refunds-cancellations\/","title":{"rendered":"EXCHANGE, RETURN, REFUND &#038; ORDER CANCELLATION POLICY"},"content":{"rendered":"<p><strong>V\u1ec1 \u0110\u1ec3 \u0110i Company Limited<\/strong> (\u201c<strong>V\u1ec1 \u0110\u1ec3 \u0110i<\/strong>\u201d) receives and resolves requests arising from Valued Customers in the course of ordering, delivery, and use of products, in compliance with the provisions of this Policy and current law.<\/p>\n<p>This Policy applies to purchase transactions made directly through V\u1ec1 \u0110\u1ec3 \u0110i\u2019s website: <a href=\"https:\/\/ve-de-di.com\/\">https:\/\/ve-de-di.com\/<\/a>. For products supplied through third parties or other distribution channels, Valued Customers should contact the selling entity directly for support; V\u1ec1 \u0110\u1ec3 \u0110i will cooperate within the scope of its obligations under the law.<\/p>\n<h2>1. CONDITIONS FOR EXCHANGE, RETURN OF GOODS, AND REFUND<\/h2>\n<h3>1.1. Conditions for Exchange, Return, and Refund<\/h3>\n<p>The Customer may request supplementary delivery, exchange, return, and\/or refund when:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li>The goods were not received by the Buyer due to the fault of V\u1ec1 \u0110\u1ec3 \u0110i<\/li>\n<li>The goods were damaged upon delivery<\/li>\n<li>The goods received are incomplete (missing quantity or accessories)<\/li>\n<li>V\u1ec1 \u0110\u1ec3 \u0110i delivered Goods that do not match the agreed characteristics of the goods for the Buyer<\/li>\n<li>The goods received are physically damaged (e.g., dented, scratched, broken).<\/li>\n<li>Other cases in which the customer is entitled to exchange, return, or a refund under the law or a specific agreement with V\u1ec1 \u0110\u1ec3 \u0110i.<\/li>\n<\/ul>\n<p>Based on the nature of the matter and the Customer\u2019s lawful rights under the law, V\u1ec1 \u0110\u1ec3 \u0110i will proactively discuss and agree on the application of one or more appropriate remedies, including: supplementary delivery of any missing goods, exchange for a compatible product, taking back the goods and refunding, or other remedial options accepted by the Customer.<\/p>\n<h3>1.2. Condition of Goods when returned<\/h3>\n<p>Condition of returned products: Products must be returned in their original packaging, unopened, with seals and shrink wrap intact. All tags, user manuals, and accessories that came with the product at the time of purchase must also be returned.<\/p>\n<h3>1.3. Cases not covered by Support<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i does not apply the exchange and return policy where the Customer has changed personal needs, or the product has been delivered as agreed and has no defects<\/p>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i has the right to refuse an exchange or return request if it falls into one of the following cases:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li>Damage or loss arising from the Customer\u2019s use, storage, or transport not in accordance with instructions.<\/li>\n<li>The returned product does not correspond to the product in the order being processed.<\/li>\n<li>The product shows signs of tampering or replacement, or the request shows signs of fraud.<\/li>\n<li>The reported issue falls outside V\u1ec1 \u0110\u1ec3 \u0110i\u2019s responsibility<\/li>\n<\/ul>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i will notify the Customer of the reasons and the basis for its decision.<\/p>\n<h2>2. DEADLINE FOR EXCHANGES AND RETURNS<\/h2>\n<p><strong>Deadline for exchange and return:<\/strong> Valued Customers have 48 hours from the date of receiving the product to return the goods.<\/p>\n<p>After the exchange\/return plan is agreed, the customer will hand over the goods to the collection unit or send the goods as instructed by V\u1ec1 \u0110\u1ec3 \u0110i within <strong>03 business days<\/strong> from the date of receiving the instructions, unless the two parties agree on another period.<\/p>\n<h2>3. PROCEDURE FOR RECEIVING AND PROCESSING REQUESTS<\/h2>\n<h3>Step 1: Submit a request<\/h3>\n<p>The Customer contacts via:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li>Email: <strong>hello@ve-de-di.com<\/strong><\/li>\n<li>Hotline: <strong>0766 343 438<\/strong><\/li>\n<li>Contact form: <a href=\"https:\/\/ve-de-di.com\/lien-he\/\">https:\/\/ve-de-di.com\/lien-he\/<\/a><\/li>\n<\/ul>\n<p>Information to be provided includes:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li>Order number or information that helps identify the transaction.<\/li>\n<li>Full name and the phone number or email used to place the order.<\/li>\n<li>The product and the issue that arose.<\/li>\n<li>The time of receipt or of discovering the problem.<\/li>\n<li>Images, videos, documents, or related materials, if any.<\/li>\n<\/ul>\n<h3>Step 2: Receipt and verification<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i will issue a notice acknowledging receipt of the request within 03 business days from the time it receives the information from the Customer.<\/p>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i has the right to ask the Customer to supplement necessary information and documents, and will proactively reconcile order data or coordinate with carriers, suppliers, and payment service partners to process the request.<\/p>\n<h3>Step 3: Notification of the resolution plan<\/h3>\n<p>Within 05 business days of receiving complete and valid information, V\u1ec1 \u0110\u1ec3 \u0110i will send the Customer an official notice of the resolution plan or the grounds for refusing to process the request.<\/p>\n<p>Where the case requires professional appraisal or in-depth verification, V\u1ec1 \u0110\u1ec3 \u0110i will notify the reasons, the content, and the expected time for completing the review process.<\/p>\n<h3>Step 4: Retrieval and receipt of products<\/h3>\n<p>Where retrieval of goods is required, V\u1ec1 \u0110\u1ec3 \u0110i will provide details of the receiving location, the handover method, and the standard packaging specification. Customers should not ship goods on their own to any address that has not been officially confirmed by V\u1ec1 \u0110\u1ec3 \u0110i.<\/p>\n<h3>Step 5: Carrying out the exchange or refund<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i will carry out the agreed resolution after completing inspection of the condition of the returned goods (where retrieval of the goods is mandatory). The result will be officially notified to the Customer by email, telephone, or the previously recorded contact method.<\/p>\n<h2>4. METHODS OF EXCHANGE AND RETURN<\/h2>\n<h3>4.1. Exchange<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i exchanges products of the same type, ensuring they conform to the agreed characteristics and quality standards, subject to availability.<\/p>\n<p>Where no suitable product remains, V\u1ec1 \u0110\u1ec3 \u0110i will propose a replacement or a refund. Exchanging for a different product, and handling any resulting difference in value, will proceed only with the customer\u2019s consent.<\/p>\n<p>The replacement product will be dispatched within 05 business days from completion of verification or receipt of the product to be exchanged, depending on the specific case. The actual shipping time will be notified separately to the customer.<\/p>\n<h3>4.2. Return<\/h3>\n<p>The Customer returns goods through one of the following methods:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li>Handing over directly to the collection unit designated and arranged by V\u1ec1 \u0110\u1ec3 \u0110i.<\/li>\n<li>Shipping through a carrier in accordance with V\u1ec1 \u0110\u1ec3 \u0110i\u2019s instructions.<\/li>\n<li>Handing over directly at a location confirmed by V\u1ec1 \u0110\u1ec3 \u0110i<\/li>\n<\/ul>\n<p>For products that are damaged, cracked or broken, or do not meet safety conditions for transport, V\u1ec1 \u0110\u1ec3 \u0110i will verify through documents, photos, videos of the reported issue, or other appropriate means in order to guide the corresponding handling, in lieu of requiring return of the physical product.<\/p>\n<h2>5. REFUND METHODS AND TIME LIMITS<\/h2>\n<p>The Buyer will only be refunded after V\u1ec1 \u0110\u1ec3 \u0110i has received the returned goods. The refund may be made through the same payment method that the Buyer used for the original purchase (the \u201c<strong>Original Payment Method<\/strong>\u201d).<\/p>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i will make the transfer or send the refund order to the payment provider within 07 business days from the time the refund conditions are met, which include:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li>Completion of verification and determination of the refund value.<\/li>\n<li>Receipt of the goods if retrieval is needed; this condition does not apply to goods not yet delivered, cancelled orders, or cases where V\u1ec1 \u0110\u1ec3 \u0110i does not require return of the goods.<\/li>\n<li>Valid payee information, if an alternative method is needed.<\/li>\n<\/ul>\n<p>If V\u1ec1 \u0110\u1ec3 \u0110i is unable to refund through the Original Payment Method for any reason (including but not limited to where the Original Payment Method is no longer valid or cannot be used to receive funds), the Customer agrees that (i) V\u1ec1 \u0110\u1ec3 \u0110i may make the refund by issuing a V\u1ec1 \u0110\u1ec3 \u0110i voucher (of a value equivalent to the refunded amount) within a timeframe determined by V\u1ec1 \u0110\u1ec3 \u0110i, and (ii) once such vouchers have been issued, the Buyer will have no further rights or claims against V\u1ec1 \u0110\u1ec3 \u0110i in relation to that refund<\/p>\n<h2>6. SHIPPING AND RETURN COSTS<\/h2>\n<h3>6.1. Cases for Which V\u1ec1 \u0110\u1ec3 \u0110i Is Responsible<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i bears all costs of retrieval, shipping of returned goods, and delivery of replacements where products are delivered incorrectly, delivered short, damaged, not as agreed, or otherwise within V\u1ec1 \u0110\u1ec3 \u0110i\u2019s responsibility.<\/p>\n<h3>6.2. Cases for Which the Customer Is Responsible<\/h3>\n<p>If V\u1ec1 \u0110\u1ec3 \u0110i agrees to support an exchange or return outside the scope of its responsibility, the customer will bear the shipping costs and other reasonable costs that have been notified and agreed in advance.<\/p>\n<h3>6.3. Cases Where the Cause Has Not Been Determined<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i and the customer will agree on the method of retrieval and verification and on which party advances the costs. If the result determines that the issue is V\u1ec1 \u0110\u1ec3 \u0110i\u2019s responsibility, V\u1ec1 \u0110\u1ec3 \u0110i will reimburse the reasonable costs advanced by the customer.<\/p>\n<h2>7. ORDER CANCELLATION<\/h2>\n<h3>7.1. Before Handover to the Carrier<\/h3>\n<p>The Customer may submit an order cancellation request through the official contact methods set out in Section 3.<\/p>\n<p>Where payment for the order has been completed, V\u1ec1 \u0110\u1ec3 \u0110i will process the refund as detailed in Section 5.<\/p>\n<p><strong>7.2. After Handover to the Carrier<\/strong><\/p>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i will check and assess the feasibility of stopping the delivery or retrieving the goods:<\/p>\n<p>Where the cancellation arises from V\u1ec1 \u0110\u1ec3 \u0110i\u2019s fault, or the Customer exercises a lawful right of cancellation, V\u1ec1 \u0110\u1ec3 \u0110i bears all related costs.<\/p>\n<p>Where the cancellation arises entirely from the Customer\u2019s change of needs, whether support is considered depends on the actual ability to retrieve the product; the actual and reasonable costs will be notified to and agreed with the Customer in advance by V\u1ec1 \u0110\u1ec3 \u0110i.<\/p>\n<p>If delivery cannot be stopped, V\u1ec1 \u0110\u1ec3 \u0110i will guide the Customer on the next coordinated handling plan. Please do not refuse the delivery on your own without notifying and agreeing with V\u1ec1 \u0110\u1ec3 \u0110i.<\/p>\n<h3>7.3. Cases in Which V\u1ec1 \u0110\u1ec3 \u0110i Cancels the Order<\/h3>\n<p>V\u1ec1 \u0110\u1ec3 \u0110i has the right to unilaterally cancel an order in the following cases: it cannot meet the supply capacity for the goods; the conditions prescribed by law for selling or delivering are not satisfied; mandatory information cannot be verified after reasonable contact measures have been applied; or there are reasonable grounds to determine that the transaction shows signs of fraud or violation of law.<\/p>\n<p>When cancelling an order, V\u1ec1 \u0110\u1ec3 \u0110i will notify the Customer and refund the amount collected corresponding to the portion of the order value that is not performed.<\/p>\n<h2>8. EFFECTIVENESS AND AMENDMENT OF THE POLICY<\/h2>\n<p>This document takes effect from the date it is published on the Website and forms an integral part of V\u1ec1 \u0110\u1ec3 \u0110i\u2019s Policies and transaction conditions publicly displayed on the Website. The Company has the right to amend and supplement this document to conform with current laws and with actual management and operational needs; any amendments (if any) will be publicly announced on the Website and take effect from the time of posting.<\/p>\n<h2>9. CONTACT INFORMATION<\/h2>\n<p>Should any questions, feedback, or complaints arise regarding this Policy, customers are kindly requested to contact V\u1ec1 \u0110\u1ec3 \u0110i through the following channels:<\/p>\n<ul class=\"doc-list doc-list--disc\">\n<li><strong>Company:<\/strong> V\u1ec1 \u0110\u1ec3 \u0110i Company Limited<\/li>\n<li><strong>Enterprise code:<\/strong> 0111052003<\/li>\n<li><strong>Website:<\/strong> <a href=\"https:\/\/ve-de-di.com\/\">https:\/\/ve-de-di.com\/<\/a><\/li>\n<li><strong>Telephone:<\/strong>  +84 766 343 438<\/li>\n<li><strong>Email:<\/strong> hello@ve-de-di.com<\/li>\n<li><strong>Address:<\/strong> 4th Floor, No. 5B, Lane 55 Hu\u1ef3nh Th\u00fac Kh\u00e1ng, L\u00e1ng Ward, Hanoi City, Vietnam<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>V\u1ec1 \u0110\u1ec3 \u0110i Company Limited (\u201cV\u1ec1 \u0110\u1ec3 \u0110i\u201d) receives and resolves requests arising from Valued Customers in the course of ordering, delivery, and use of products, in compliance with the provisions of this Policy and current law. This Policy applies to purchase transactions made directly through V\u1ec1 \u0110\u1ec3 \u0110i\u2019s website: https:\/\/ve-de-di.com\/. For products supplied through [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":48,"comment_status":"closed","ping_status":"closed","template":"templates\/PolicyPage.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-560","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/pages\/560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/comments?post=560"}],"version-history":[{"count":4,"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/pages\/560\/revisions"}],"predecessor-version":[{"id":4796,"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/pages\/560\/revisions\/4796"}],"wp:attachment":[{"href":"https:\/\/ve-de-di.com\/en\/wp-json\/wp\/v2\/media?parent=560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}