1. Delivery Options

1.1 Standard delivery is free for each online order of 3,000,000 VNĐ or more (including VAT). You can upgrade your delivery method for speed and convenience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are shown at check-out.

1.2 Once you have placed an order, you can visit our delivery partner tracking page: https://i.ghtk.vn/ to get an estimate of the delivery timing of your order.

1.3 Faster delivery options: For more details about expedited delivery methods, please contact us: +8476 6343 438

1.4 Delivery timeframes for a limited edition product: The delivery date will be shown at the point of order confirmation.

2. Shipping Cost

2.1 Về Để Đi calculates shipping fees based on parcel weight and dimensions and the rates of our logistics partners.

2.2 The cost for shipping is calculated and displayed at the checkout page before you complete your order.

3. Shipping Time

3.1 Occasionally, shipping can take longer due to:

• Distance: A more remote location which increases the distance between Về Để Đi’s warehouse and your shipping address.
• Weather: Bad weather can cause delays.

3.2 You can track your order through the Order Status. The time taken to deliver your order will vary based on:

• The shipping method
• Destination address
• Logistics partner automatically assigned at time of ordering

3.3 Shipping to another city in Việt Nam

Average transit time can be from 5 hours or up to 5 days depending on the distance of your address from the Về Để Đi warehouse

4. Changing your shipping address in your order

You can only change your address if the below apply:

• Your 'Order Status' is still listed as 'To Pack'
• Your shipping fee after changing your address remains the same
• Your mobile number is registered

If you don't meet this criteria and still need to change your address, please call us on: +8476 6343 438

5. Delivery Document Responsibilities

Logistics service providers are responsible for providing proof of delivery (photos and recipient's signature) to both the buyer and seller upon request.