Về Để Đi’s Shipping and Delivery Services
1. Delivery Options
1.1 Standard delivery is free for each online order of 3,000,000 VNĐ or more (including VAT). You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out.
1.2 Once you have placed an order, you can visit our delivery partner tracking page: https://i.ghtk.vn/ to get an estimate of the shipment and delivery timing of each item. Items ship as they become available.
1.3 Faster Delivery Options: Learn more about our expedited delivery methods, please contact us: +8476 643 438.
1.4 Delivery Timeframes for Limited Product: The delivery date will be reflected on your order confirmation.
2. Shipping cost
2.1 Về Để Đi calculates shipping fees based on parcel weight and dimensions, as well as the rates of different logistics partners.
2.2 The cost for shipping is calculated and displayed on the Checkout page before you complete your order.
3. Shipping time
3.1 Sometimes, shipping takes longer due to several factors:
- Distance: The distance between Về Để Đi’s warehouse and your shipping address affects delivery time.
- Weather conditions: Bad weather can cause delays.
3.2 You can track your order through the Order Status. Generally, the time taken to deliver your order will vary based on:
- The shipping method
- Destination addresses
- Logistics partner assigned
3.3 Shipping to city in Vietnamese
Average transit time is 5 hours–5 days.
4. Change the shipping address of Về Để Đi order
Buyer can only change your address if:
- Your order status is still 'To Pack'
- The shipping fee after changing your address remains the same
- Your mobile number is registered
To change your address, please call us: +8476 643 438.
5. Delineation of Responsibilities of Traders and Logistics Service Providers in Providing Goods Documents During Delivery
Logistic service providers are responsible for providing proof of delivery (photos and recipient's signature) to both the buyer and seller upon request.
