Về Để Đi wants you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

1. Requesting a Refund or Exchange:

Exchanges or refunds are available under the following circumstances:

The item falls into one or more of the categories below.

• The item was damaged in the delivery process
• The item received is incomplete (missing quantity or accessories)
• Về Để Đi has delivered an item that does not match the agreed specification
• The item has physical damage (e.g. dented, scratched, broken)

1.1 The buyer’s refund or exchange request should be sent via email: hello@ve-de-di.com

1.2 Về Để Đi will review the request. Each request being treated case-by-case basis and, in its sole discretion, will determine whether the request is successful

1.3 If required by Về Để Đi, the buyer must ship the item to a location designated by Về Để Đi within three (3) calendar days after the return request is approved

1.4 The approval of the request for refund and return will be made by Về Để Đi in its sole discretion. The buyer acknowledges and agrees that Về Để Đi’s decision is final, conclusive and binding, and agrees that it will not bring any legal claims or public defamation against Về Để Đi or its affiliates in relation to the decision

2. CONDITIONS OF EXCHANGING AND RETURNING ITEMS

When returning a product purchased online from Về Để Đi please understand:

• You have 48 hours to return an item from the date you received it
• Only items that have been purchased directly from our website can be returned
• The items must be returned in their original, unopened packaging, with any/all seals and shrink-wrap intact. All tags, manuals, and accessories that were included with the purchase must be returned as well

3. Liability for Forward Shipping Fee and Return Shipping Fee

In the scenario of an unforeseen error from the seller's end (i.e. - damaged, faulty, incomplete or wrong item delivered to the buyer), the seller will bear buyer's forward and return shipping fees.

Về Để Đi at its sole discretion will determine the party liable for the return and/or exchange shipping fee.

4. Refunds

Buyers will only be refunded after Về Để Đi has received the returned Item. The refund may be made via the same payment method used by the Buyer for the original purchase (“Original Payment Method”). In the event that Về Để Đi is unable to effect the refund via the Original Payment Method for any reason whatsoever (including, but not limited to, where the Original Payment Method is no longer valid or cannot be used to receive funds), the buyer acknowledges and agrees that (i) Về Để Đi may affect the refund via the issuance of a Về Để Đi voucher (of equivalent value to the refund amount) in accordance with such timeline as may be determined by Về Để Đi, and (ii) upon issuance of such vouchers, the buyer shall have no further right or claim against Về Để Đi in connection with such refund.

5. Cancellation

Buyers can initiate a cancellation request at any point BEFORE Về Để Đi has arranged for shipment. Once the shipment process has begun, cancellation requests are solely at Về Để Đi’s discretion.