1. SCOPE OF APPLICATION

The website https://ve-de-di.com/ (the “Website”) is managed and operated by Về Để Đi Company Limited (“Về Để Đi”).

These Terms and Conditions (the “Terms”) set out the rights and obligations of Về Để Đi and of individuals and organizations that access, register an account or purchase on the Website (“User”, “Customer”, “You”).

Về Để Đi makes the Terms and related policies publicly available before the Customer transacts, and at the same time provides a mechanism for the Customer to read, review and express acceptance when placing an order.

2. RIGHTS AND RESPONSIBILITIES OF USERS

2.1. Age and transaction capacity requirements

Customers who purchase alcoholic beverages and recipients of alcoholic beverages must be at least 18 years of age, and satisfy the transaction conditions under law. It is prohibited to falsify age, or to use an account or ask another person to purchase or receive alcoholic beverages in order to circumvent this requirement.

Về Để Đi applies an appropriate age-control mechanism and may, where necessary, require the presentation of other valid documents for verification before completing the transaction or delivery. Về Để Đi or a delivery unit acting on its instructions has the right not to deliver alcoholic beverages if it cannot verify that the recipient is of legal age or has grounds to determine that the recipient is under 18 years of age.

Information used for age verification is collected only to the extent necessary and is protected in accordance with the Privacy Policy.

2.2. Right to be provided with information and to choose

Customers have the right to:

• Be provided with complete and accurate information about Về Để Đi, the goods, origin, characteristics, volume, alcohol content, price, purchase conditions, and warnings required by law.
• Be informed of the total amount payable, taxes, shipping fees, surcharges and promotion conditions before confirming the order.
• Choose goods, payment methods and delivery within the scope of the lawful options provided for the order; not be forced to purchase unwanted goods or services.
• Review and correct order information before submission; receive information on the receipt, acceptance or refusal of the order and retain transaction information.
• Receive goods as agreed; be entitled to warranty (if any), returns, refunds, order cancellation and requests for remedy in accordance with lawful policies and statutory rights.

2.3. Transaction, payment and receipt of goods information

Customers are responsible for providing complete, accurate and timely information necessary in relation to the buyer, recipient, contact details, delivery address and invoice; and for ensuring that they have full lawful authority when providing third-party information.

Customers perform the payment obligation fully and on time in accordance with the selected method and the terms specified in the order.

Customers are responsible for cooperating in receiving goods, inspecting products in accordance with the published goods inspection policy, and promptly notifying Về Để Đi upon discovering errors, shortages, damage or signs of failure to ensure quality.

2.4. Accounts and safe use

Where the Website provides a personal account feature, Users are obliged to keep login information confidential, not to transfer it or allow unauthorized use by third parties; and must notify Về Để Đi immediately upon discovering abnormal access.

Users have the right to send support requests, and to suspend or terminate use of an account in accordance with the published procedure or through the contact channels specified in Section II.7. Closing an account does not terminate the validity of orders that have been established, does not by default delete data subject to mandatory retention under law, and does not exempt legal rights and obligations that arose before the time of termination.

2.5. Privacy and choice to receive advertising

Users’ personal data is protected, and related rights are ensured, in accordance with the Privacy Policy and current law.

The act of accessing the Website, creating an account or making a purchase does not by default constitute consent to receive advertising information. Về Để Đi issues advertising information or newsletters, or processes data for marketing purposes, only where there is an appropriate legal basis and the User’s separate consent in accordance with law.

Customers have the right to refuse or withdraw the consent given through the unsubscribe link integrated in messages or by sending a request directly to Về Để Đi. Refusing to receive advertising information does not affect the Customer’s right to make purchase transactions; Về Để Đi continues to send necessary operational notices relating to orders, account management or ensuring transaction safety.

2.6. Prohibited acts

Users must not:

• Impersonate identity, age, authority of representation or transaction information; use the Website for fraud, deception or to provide deliberately misleading information.
• Fake reviews, manipulate feedback, or abuse complaint programs or mechanisms for personal gain.
• Gain unauthorized access, intrude, bypass security measures or exploit vulnerabilities; copy, reverse-engineer or interfere with the code or systems without lawful right
• Unlawfully collect, exploit or disclose account information, personal data or trade secrets of Về Để Đi and others.
• Post, send or disseminate spam, unauthorized advertising, or content that harasses, threatens, or infringes privacy, honor or intellectual property rights.
• Exploit the Website to commit acts in violation of Vietnamese law or other legal provisions that are in effect and directly applicable to the transaction, including provisions on alcoholic beverage business, payment, anti-money laundering and counter-terrorist financing where applicable.

2.7. Right to give feedback and request protection

Customers have the right to submit feedback, requests and complaints;

Customers provide truthful information and cooperate in reasonable verification.

3. RIGHTS AND RESPONSIBILITIES OF VỀ ĐỂ ĐI

3.1. Public disclosure of transaction conditions and service provision standards

Về Để Đi issues, publicly discloses and organizes the implementation of the operating Terms and conditions together with transaction policies; and at the same time publicly discloses the procedures for participation, ordering, payment, delivery and receipt, and after-sales support.

The ordering procedure includes the following steps: selecting products, providing all necessary information, selecting payment and delivery methods, reviewing the transaction content and total costs, expressing acceptance and submitting the order; on that basis, Về Để Đi carries out checks and notifies the processing result.

3.2. Right to do business, list prices, costs and promotion programs

Về Để Đi has the right to receive full and timely payment for validly established transactions; access to and use of data is carried out only to serve business operations on a lawful basis and within a lawful scope.

Về Để Đi publicly discloses selling prices, taxes, shipping fees and other surcharges before the Customer confirms the order;

3.3. Quality of goods and obligation to perform orders

Về Để Đi provides accurate and complete information; ensures lawful origin, quality and safety of goods in accordance with legal provisions, announcements and agreements;

Về Để Đi performs its obligations regarding delivery, invoice issuance, warranty (if any), returns, refunds and handling of order cancellations in accordance with the published policies and provisions of law; and at the same time promptly notifies the Customer when an incident arises affecting the performance of the order.

Where an order cannot be performed, Về Để Đi will notify the reason together with a resolution plan.

3.4. Website operation and information security

Về Để Đi implements appropriate technical and operational measures to ensure that the Website operates safely and stably; carries out access control, detects and promptly handles incidents, and at the same time protects the security of users’ personal information and trade secrets.

For planned maintenance activities likely to have a significant impact, Về Để Đi will issue appropriate notices to the extent possible. When an unexpected technical disruption arises, Về Để Đi will apply remedial measures, arrange support contact points and resolve impacts on transactions.

Về Để Đi processes personal data in compliance with the Privacy Policy and current legal provisions;

3.5. Restriction, suspension and termination of accounts

Về Để Đi may restrict functions, suspend or terminate an account where there are grounds of:

• Falsified registration or transaction information, or unauthorized use of an account.
• Violation of age requirements or use of an account to carry out unlawful transactions.
• Failure to perform payment obligations or material obligations under the agreement after having been notified and given an appropriate opportunity to remedy.
• Lawful requests of competent authorities.
• A valid request from the account holder to close the account.

Về Để Đi notifies the User, clarifying the reasons, the scope of application and the resolution plan, before or at the time of taking the measure where conditions permit;

Where necessary to promptly prevent an existing risk to the system or users’ rights and interests, or to comply with a decision of a competent state authority, Về Để Đi has the right to immediately activate protective measures and send a supplementary notice to the Customer at an appropriate time.

3.6. Cooperation with payment units, carriers and competent authorities

Về Để Đi publicly discloses information on cooperating payment institutions, payment intermediary units and delivery partners, together with the available options and corresponding conditions applicable to the order, on the payment page, the delivery policy or other appropriate locations.

Về Để Đi monitors and proactively applies measures to prevent violations on the Website; and at the same time cooperates with competent state authorities in providing information and data on the basis, within the scope and in accordance with the order and procedures prescribed by law, ensuring strict compliance with requirements on personal data protection.

3.7. Receiving feedback, requests and complaints

Customers may contact:

• Entity: Về Để Đi Company Limited.
• Address: Floor 4, house number 5B, lane 55 Huỳnh Thúc Kháng Street, Láng Ward, Hanoi.
• Email: hello@ve-de-di.com.
• Hotline: 0766 343 438.
• Form: https://ve-de-di.com/lien-he/.

Về Để Đi receives, records, reasonably verifies, and notifies progress and results in accordance with the Procedure for Receiving and Resolving Feedback, Requests and Complaints published on the Website. Requests regarding personal data are handled in accordance with the Privacy Policy and the corresponding statutory time limits.

3.8. Amendment of the Terms

Về Để Đi has the right to amend and supplement these Terms to ensure conformity with changes in legal provisions, as well as with the features and actual operation. The updated version bears an effective date and is publicly posted on the website before the time of application. For material amendments, Về Để Đi will give notice by appropriate means and allow a reasonable period for Users to consider, except where immediate application is mandatory under legal provisions or necessary to protect system safety. The amended and supplemented Terms take effect from the date they are published on the Website and constitute an integral part of the all the Policies publish on the website.