1. PURPOSE AND SCOPE OF APPLICATION

This Pricing Policy (“Policy”) sets out the principles, methods of listing, displaying and applying selling prices; taxes, fees and related costs; and the issuance of e-invoices for goods and services introduced and offered for sale on the website https://ve-de-di.com/ (“Website”) owned and operated by Về Để Đi TNHH Về Để Đi (“Về Để Đi”).

This Policy applies to: (i) all customers who visit or conduct transactions on the Website; (ii) all employees, departments and service providers of Về Để Đi who participate in developing, approving, listing and updating prices, processing orders or issuing e-invoices.

2. PRINCIPLES OF LISTING AND DISPLAYING PRICES

All prices of goods and services on the Website are listed and paid in Vietnamese Dong (VND).

Unless otherwise noted right next to the price, the selling price listed on the Website is inclusive of value-added tax (VAT) in accordance with current legal provisions, except where otherwise noted accompanying the product.

Separately incurred costs

1. a. The listed price does not include shipping fees, special packaging fees or other lawful costs, if any
2. b. Về Để Đi does not apply COD collection fees and does not collect cash upon delivery.
3. c. All shipping fees and other costs must be displayed to the customer before the customer confirms the order.
4. d. Về Để Đi does not charge any fee that has not been publicly disclosed and has not been accepted by the customer prior to placing the order.

Where the price published on the Website system does not specifically record that ancillary surcharges (including taxes, delivery and handling costs, packaging, or other incidental service fees) have been included, such listed price shall be deemed by default to be inclusive of all of the relevant costs mentioned above.

For services (if any) provided through the Website, Về Để Đi announces the method of calculating service fees and the corresponding payment mechanism.

3. TIME AT WHICH PRICES TAKE EFFECT

The official price applicable to a transaction is the value listed at the step of completing the order and receiving successful order confirmation from Về Để Đi’s valid system.

Any price adjustment arising after the time Về Để Đi successfully confirms the order shall not affect the recorded order, except in the following cases:

1. a. the buyer proactively proposes adjusting the order details and agrees to the newly arising costs;
2. b. a discrepancy in listed information arises that is to be resolved in accordance with Section 4; or
3. c. mandatory regulations from the competent authority.

Về Để Đi has the right to list a new price schedule for subsequent orders based on cost fluctuations, business policy and market fluctuations. The revised prices will be publicly disclosed before being applied.

4. HANDLING OF PRICE INFORMATION DISCREPANCIES

In the event of a technical error of the system, a data entry error or a force majeure event resulting in the price displayed on the Website being inaccurate compared with the actual selling price that Về Để Đi has announced, as confirmed by the competent authority, Về Để Đi has the right to:

Proactively contact the customer, explain the cause and give priority to agreeing on appropriate remedial measures to ensure the customer’s lawful rights and interests in accordance with the Law on Protection of Consumers’ Rights.

Refuse to confirm or cancel orders affected by the above-mentioned pricing error and refund in full the amount paid by the customer in accordance with the Payment and Refund Policy within the shortest possible time;

Về Để Đi records the choice to continue the transaction when the customer agrees by a means that can be stored.

5 E-INVOICES

When selling goods or providing services, Về Để Đi issues e-invoices and provides them to the buyer at the time, with the content and in the format prescribed by law.

The time of invoice issuance is determined in accordance with the tax, invoice and document laws currently in effect.

Invoices are sent to the email or electronic means provided by the customer and/or a valid lookup link is provided.

In order for Về Để Đi to record the buyer’s full information on the invoice, the customer shall:

Step 1: Click on https://forms.gle/78hqVL75ic3ZPUZs5 and accurately fill in all required information to request the issuance of a VAT invoice. Or call the phone number: +84 766 343 438

Step 2: Click on “Submit request” to complete the request for the issuance of a VAT invoice.

Customers should provide the information before Về Để Đi issues the invoice and no later than the time the Website notifies or confirms the order. Submitting the form does not change the time at which Về Để Đi must issue the invoice under the provisions of law.

The customer must notify Về Để Đi immediately upon discovering that an invoice contains an incorrect name, address, tax code, personal identification number, goods, quantity, unit price, amount, tax rate, tax amount or other content.

Về Để Đi reviews the records and carries out adjustment, replacement or other remedial measures in accordance with the regulations and tax guidance in effect at the time of handling.

Note:

• The time of the VAT invoice request must be in the same month as the time of successful payment
• Về Để Đi shall not be liable if you provide inaccurate/incomplete information resulting in inaccurate information/delay in the issuance of the VAT invoice or inability to reissue the invoice

6. EFFECTIVENESS AND AMENDMENT OF THE POLICY

The Policy takes effect from the date it is published on the Website and is an integral part of Về Để Đi’s Policies and Transaction Terms publicly displayed on the Website. Về Để Đi has the right to amend and supplement this Policy to conform with current legal provisions and actual management and operational needs; amendments (if any) will be publicly announced on the Website and take effect from the time of posting.

7. CONTACT INFORMATION

In the event of questions, feedback or complaints relating to this Policy, customers are kindly requested to contact Về Để Đi through the following methods:

• Về Để Đi: Về Để Đi TNHH Về Để Đi
• Enterprise code: 0111052003
• Website: https://ve-de-di.com/
• Phone: +84 766 343 438
• Email: hello@ve-de-di.com
• Address: Floor 4, No. 5B, Lane 55 Huỳnh Thúc Kháng, Láng Ward, Hanoi City, Vietnam